Totec Recruitment

Telesales / Customer Service Advisor


Telesales / Customer Service Advisor

Location: Swansea

Salary: £17,305 pa


Our client’s customers require guidance on the correct parts and accessories for their motorcycle. They seek expert advice to ensure that they order the correct items to satisfy their needs, first time.

Applicants MUST understand MOTORCYCLESto be considered.

The successful candidate will need to be able to:

  • Take incoming customer calls, process sales, and accept payment for products and services
  • Make outgoing customer calls
  • Answer questions about motorcycle specifications
  • Upsell to customers
  • Explain product pricing and availability
  • Accurately and efficiently enter customer information into company database
  • Process credit card payments and troubleshoot any issues that may arise
  • Contact customers in response to correspondence or feedback
  • Investigate unfilled, misplaced, or misdirected orders and resolve customer issues as necessary
  • Maintain working knowledge of products and services and keeps current on industry developments by reading current news and training


Telemarketing Skills and Qualifications:


  • Verbal Communication
  • Literacy skills
  • Telephone Skills
  • Interpersonal Communication
  • Customer Service Skills
  • Attention to Detail
  • Accuracy
  • Patience
  • Motivation
  • Ability to Meet Goals
  • Computer literacy
  • Data Entry
  • Product Knowledge

This is an exciting opportunity to be involved with a renowned brand. It’s a permanent position offering a competitive salary.

If you feel you meet the criteria please send your CV to Totec today.


Sector: Sales and Sales Management

Location: Swansea


If you wish to apply for this position, request a detailed job description or to find out more please call +44 (01792) 763322 and speak to Rhiannon or

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To discuss your requirements please call one of our team of experienced consultants on +44 (01792) 763322

Contact Us

Recruitment Consultancy and Employment Agency providing total staffing solutions throughout the UK.

Unit 1, Tawe Business Village, Phoenix Way, Enterprise Park, Llansamlet, Swansea, SA7 9LA

Tel: +44 (01792) 763322
Fax: +44 (01792) 763320

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